Why customers don't pay their water bills promptly: evidence from small urban water utilities in Uganda

This paper examines the motivations of water utility customers when it comes to paying their water bills promptly. Through an exploratory study of five small urban water utilities in Uganda, we find evidence of a positive attitude towards regular and prompt paying of water bills among utility custom...

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Bibliographic Details
Main Authors: Josses Mugabi, Sam Kayaga
Format: Default Conference proceeding
Published: 2006
Subjects:
Online Access:https://hdl.handle.net/2134/28727
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