Deferrals in Jobcentre Plus : research into staff understanding and application of deferral guidance for non-Jobseeker’s Allowance customers

The overall objective of the research was to explore Jobcentre Plus staff understanding of deferrals and waivers for non-JSA customers, following the revised guidance provided to local offices in April 2002. The research also intended to evaluate the impact of the guidance and, more specifically, ai...

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Bibliographic Details
Main Authors: Yvette Hartfree, Jean Taylor
Format: Default Text
Published: 2003
Subjects:
Online Access:https://hdl.handle.net/2134/2662
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