Literature review to inform the future digitisation of Jobcentre Plus service delivery

One of the stated priorities for Jobcentre Plus in 2011/12 is to work towards delivering more of its services online and in formats that enable customers to access them by a range of means (Jobcentre Plus, 2010). This review was commissioned to provide Jobcentre Plus with an evidence-based foundatio...

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Bibliographic Details
Main Authors: Grahame Whitfield, Kim Perren, David Stuart, Michael Norris
Format: Default Report
Published: 2010
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Online Access:https://hdl.handle.net/2134/6569
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