Service Blueprint for Sustainable Business Model Evaluation

The adverse societal impacts caused by sharing mobility - a form of service-based sustainable business model innovations, showed that operation activities and managerial practices impact heavily on the sustainable value of a service offering. To identify how new service development (NSD) activities...

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Bibliographic Details
Main Authors: Cheryl Cheung, Ksenija Kuzmina, Sharon Prendeville
Format: Default Conference proceeding
Published: 2019
Subjects:
Uncategorised value
Service innovation
Service design
Sustainable business model innovation
Sustainable value co-creation
Sustainability evaluation tool
Online Access:https://hdl.handle.net/2134/9785918.v1
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