Transformative service research and service design: synergistic effects in healthcare

This conceptual paper answers the question: How do we design service experiences in whole to increase the well-being of all participants in the healthcare system - patients, families, and caregivers? In order to do so, we position service design as an essential tool and even a mindset needed for tra...

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Bibliographic Details
Published in:The Service industries journal 2018-01, Vol.38 (1-2), p.99-113
Main Authors: Anderson, Sidney, Nasr, Linda, Rayburn, Steven W.
Format: Article
Language:English
Subjects:
Design
Health care
healthcare
Patients
service design
Services
Studies
Transformative service research
well-being
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